Our Return Philosophy

At Canna Style Shop, we meticulously curate every iridescent bong, neon grinder, and artistic pipe for its flair, function, and quality. We stand behind our products. However, we understand that sometimes a piece might not meet your expectations or fit your style perfectly. Our returns and exchanges policy is designed with the same transparency and care that defines your shopping experience. We aim to make the process as smooth and stylish as possible.

Please review the following policy carefully to understand your options and the steps involved.

Key Policy Summary

  • Return Window: 15 days from the date you receive your order.
  • Condition: Items must be unused, in original packaging, with all tags and accessories.
  • Process: Initiate a return via email. We provide a Return Merchandise Authorization (RMA) number and instructions.
  • Refunds: Issued to the original payment method within 5-10 business days after we receive and inspect the return.
  • Exchanges: Subject to product availability. We recommend returning for a refund and placing a new order for the fastest service.
  • Shipping Costs: Original shipping fees are non-refundable. Return shipping is the customer’s responsibility unless the return is due to our error or a defective item.

Step-by-Step Return & Exchange Process

Step 1: Check Eligibility & Timing

Ensure your request is within the 15-day window from the delivery date. Gather your order number and the email address used for the purchase.

Step 2: Contact Our Style-Savvy Support Team

Send a return or exchange request to [email protected] with the subject line “Return Request: Order #[Your Order Number]”.

Please include the following details in your email. You can use the template provided below for convenience.

Subject: Return Request: Order #[Your Order Number] Hello Canna Style Shop Team, I would like to request a return/exchange for my recent order. Order Number: [Your Order Number] Product(s) to Return: [Product Name, SKU if available] Reason for Return: [e.g., Change of mind, Wrong item received, Defective item, etc.] Preferred Resolution: [Refund / Exchange for (specific product if known)] I confirm that the item(s) are unused, in their original packaging, and include all parts/accessories. My shipping address is: [Your Full Name] [Street Address] [City, State/Province, Postal Code] [Country] Please provide the return instructions and RMA number. Thank you, [Your Name]

Step 3: Receive Instructions & RMA Number

Within 1-2 business days, our team will email you a Return Merchandise Authorization (RMA) number and detailed instructions on where to ship the return. Do not ship the item back without an RMA number, as we cannot process unauthorized returns.

Step 4: Ship Your Return

Securely package the item(s) in their original packaging, include all accessories, and place the RMA number clearly on the outside of the box. Ship the package to the address we provide using a trackable shipping service. We recommend insuring the package, as you are responsible for it until it reaches our warehouse.

Step 5: Refund or Exchange Processing

Once we receive and inspect your return (typically within 3-5 business days of arrival):

  • For Refunds: We will process the refund to your original payment method (Visa, MasterCard, JCB, PayPal).
  • For Exchanges: If the requested item is in stock, we will ship it out via your chosen shipping method. If out of stock, we will contact you with alternatives or process a refund.

Refund Timeline & Method

Refunds are processed promptly upon approval of your return.

  • Timeline: Please allow 5-10 business days for the refund to be reflected in your original payment account after we have approved it. The exact timing depends on your bank or payment provider.
  • Method: All refunds are issued to the original payment method used for the purchase (Visa, MasterCard, JCB, PayPal). We cannot issue refunds to a different card or method.
  • Deductions: The refund will be for the product price(s) only. Original shipping fees are non-refundable. If the return is due to our error, we will cover the return shipping cost.

Important Exceptions & Non-Returnable Items

To ensure the health, safety, and integrity of our products for all our global community, the following items are FINAL SALE and cannot be returned or exchanged:

  • All Pipes & Bowls, Bowls / Slides, Cones, Dab Rigs, Ash Catchers, Parts: Due to the intimate nature of use and hygiene considerations, all products intended for direct use with consumption (as identified in our menu: PIPES & BOWLS, BOWLS/SLIDES, CONES, DAB RIGS, ASH CATCHERS, PARTS) are final sale once shipped.
  • Used or Damaged Items: Any item not in its original, unused, and resalable condition with all packaging and accessories.
  • Personalized or Custom Items.
  • Items Purchased During a Final Sale or Clearance Event (will be clearly marked).

Note on Defective Items: If you receive a defective or incorrect item (e.g., a cracked bong, faulty grinder, wrong ashtray), please contact us immediately at [email protected] within 48 hours of delivery. We will arrange a prepaid return label and send a replacement promptly at no cost to you. Photos of the defect/issue will be required.

International Returns

As a global business, we accept returns from most countries we ship to. The process is the same as outlined above. However, please note:

  • You are responsible for any return shipping costs and applicable customs duties or taxes incurred when sending the package back to the US.
  • We cannot mark return packages as “gifts” or with a reduced value for customs purposes.
  • Refunds will be issued in US Dollars (USD). Any currency conversion differences are handled by your payment provider.

Need Help? Contact Our Flair-Focused Team

For any questions about returns, exchanges, or your order, our dedicated team is here to help.

Email: [email protected]
Subject Line Tip: Use “Return Inquiry: Order #[Number]” for the fastest service.
Address for Returns: (Only use after receiving RMA instructions)
Canna Style Shop Returns
[Provided with your RMA Instructions]
Newland, US 28657

We strive to respond to all inquiries within 1-2 business days.

© 2023 Canna Style Shop. All rights reserved.

Serving enthusiasts globally from 1993 Goosetown Drive, Newland, US 28657.

With flair, function, and secure ease,
The Canna Style Shop Team

document.addEventListener(‘DOMContentLoaded’, function() { console.log(‘Canna Style Shop Returns & Exchanges Policy loaded.’); });